1. Merchant and Order Contract
Unless checkout says otherwise, your order is placed with Homineed operated by Homineed operating company to be confirmed before public checkout opens. The order contract is formed only when we accept the order, receive payment authorization, and send confirmation or otherwise begin fulfillment.
An automatic order acknowledgement means we received your order request; it does not guarantee acceptance if fraud checks, stock checks, address validation, tax checks, or payment authorization fail.
2. Products, Availability, and Errors
Products are subject to availability. We may limit quantities, remove products, correct catalog information, reject orders, or cancel orders where there is a material error in price, description, availability, shipping, tax, or product eligibility.
If a product becomes unavailable after you order, we may offer a replacement, wait for restock, cancel the affected item, or refund the amount paid for that item where required.
3. Prices, Currency, and Taxes
Prices, currency, taxes, duties, fees, and shipping charges are shown during checkout where applicable. Tax and duty treatment may differ by delivery destination and customer status.
For EU consumers, prices should be displayed in a way that includes legally required VAT information. For US customers, sales tax may be calculated at checkout where required by applicable state or local rules.
4. Payment
Homineed may use WooCommerce, Stripe, PayPal, card networks, wallet providers, fraud tools, and other payment service providers. Available payment methods may vary by country, device, currency, order value, and risk checks.
Homineed does not need to store full card numbers when payments are processed by payment providers. Payment providers may process payment data under their own terms and privacy notices.
5. Shipping and Delivery
Shipping methods, costs, delivery estimates, and destinations are shown during checkout when available. Delivery estimates are estimates unless checkout expressly states a guaranteed delivery date.
For US orders, if no specific shipment timing is promised, orders should be shipped within a reasonable time and no later than the period required by applicable law. If material delay occurs, we may contact you with options where required.
6. EU Right of Withdrawal
If you are an EU consumer, you generally have a 14-day right to withdraw from a distance purchase, starting from the day you or a person you designate receives the goods, unless an exception applies.
You may exercise withdrawal by sending a clear statement through support@homineed.com, your account support route, or any withdrawal form provided by Homineed. Goods must normally be returned without undue delay and no later than 14 days after you communicate withdrawal.
Exceptions may apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed, customized goods, perishable goods, digital content, services already fully performed with required consent, or other categories allowed by law.
7. Returns and Refunds
Return requests should be opened within the period shown in the Returns and Refunds Policy. Returned goods should be unused, complete, clean, safely packed, and include accessories, manuals, and original packaging where reasonably possible.
Approved refunds are normally returned to the original payment method. Timing depends on inspection, payment provider processing, bank processing, and applicable law.
8. Damaged, Defective, or Non-Conforming Products
If a product arrives damaged, defective, incomplete, recalled, unsafe, or not as described, contact support promptly with the order number, photos, packaging details, and a description of the issue.
EU consumers keep mandatory legal guarantee rights for non-conforming goods. US customers may have rights under applicable state laws, manufacturer warranties, or product-specific warranty terms.
9. Fraud, Abuse, and Chargebacks
We may cancel orders, refuse service, reverse rewards, reject promotions, delay fulfillment, or request verification where we detect suspected fraud, stolen payment methods, identity abuse, suspicious returns, chargeback abuse, or sanctions risk.
A refund, return, cancellation, chargeback, payment failure, or fraud finding may reverse WDRIM Rewards, vouchers, coupons, referrals, or benefits linked to the order.
10. Promotions, Coupons, and Vouchers
Promotions, coupons, vouchers, and benefit artifacts may have eligibility rules, expiry dates, minimum order values, market restrictions, product exclusions, and abuse-prevention rules.
Unless required by law or expressly stated, coupons and vouchers are not redeemable for cash, cannot be transferred, and cannot be combined with all promotions.