1. Safety Commitment
Homineed aims to list consumer products that are lawful, accurately described, and suitable for the markets where they are offered. Product safety, labeling, instructions, warnings, and market eligibility must be checked before public sale.
Where EU product safety, US consumer product safety, customs, labeling, electrical, battery, toy, child, hygiene, pet, chemical, textile, or other safety rules apply, Homineed should keep evidence that the product is appropriate for the market before sale.
2. Reporting a Product Safety Issue
If you believe a product is unsafe, recalled, defective, counterfeit, mislabeled, missing warnings, or caused an incident, contact support@homineed.com promptly with the order number, product name, photos, batch or serial details, packaging, instructions, and incident description.
Homineed may investigate, request evidence, contact suppliers, pause listings, notify customers, report to authorities, issue refunds or replacements, or arrange recall steps where required.
3. Recalls and Corrective Action
If a product is recalled or requires corrective action, Homineed may notify affected customers, remove or block listings, coordinate returns or repairs, publish instructions, contact authorities, and preserve relevant records.
Customers should follow product warnings, manuals, age limits, installation instructions, charging instructions, supervision warnings, and care requirements.
4. Sellers and Future Marketplace Features
If Homineed allows third-party sellers or marketplace listings, each seller must provide accurate identity, contact, product safety, compliance, recall, and traceability information before products are made available.
Homineed may remove products, suspend sellers, freeze payouts, notify authorities, or contact customers if product safety, authenticity, compliance, or recall concerns arise.